Michael Condra Outstanding Student Service Award

The annual Michael Condra Outstanding Student Service Award is presented to Queen’s faculty or staff who have displayed a commitment to providing outstanding service to students, outside of a teaching role.

This award was established upon the retirement of Dr. Condra to recognize and honour his significant contributions and impact during his 30 years at Queen’s. Dr. Condra was the long-time Director of what is now Student Wellness Services, and Assistant Professor in the Department of Psychology whose tenure at Queen’s was marked by an incredible dedication to supporting student success and wellbeing. 

Recipients will be chosen by a selection committee coordinated by the Office of the Vice-Provost and Dean of Student Affairs and will each receive $2000. Nominators with successful nominations will be notified by email.

Nominations for the 2025-26 Michael Condra Awards will open in January 2026; deadline TBD February 2026.

  • To nominate a Queen's faculty or staff member, fill out the  and submit.
  • Looking for tips? Check out our guide to writing a strong nomination!
  • Recipients will be chosen by a selection committee. Nominators with successful nominations will be notified by email.

If you have any questions about the awards or the nomination process, please email studentaffairs@queensu.ca.

Congratulations to the 2024–25 recipients!

Fatima Couto

Student Wellness Services, Student Affairs

Fatima has been the Clinic Manager in Student Wellness Services for more than 15 years. She and her administrative team take care of every detail that ensures the smooth operations of the medical and mental health services.  Much of Fatima’s days are spent behind closed doors, with students who are unwell or in distress – she is a problem solver, a compassionate listener, and a calm steady presence.

Fatima has led numerous initiatives over the years to enhance clinic operations, and she contributed significant student-centered input into the design of the purpose-built space in Mitchell Hall, and a recent renovation, to ensure the clinic in the Cote Sharp Student Wellness Centre is welcoming, maintains student privacy, and is comfortable for all.

Hanna Knowles

Student 91ºÚÁÏÍø Office, Student Affairs

Hanna is coordinator of Student and Transition Programs in the Student 91ºÚÁÏÍø Office in Student Affairs. She leads Summer Orientation to Academics and Resources (SOAR), and student engagement events throughout the academic year, helping students connect to each other, and to resources and supports on campus.

She collaborates with colleagues and student groups across campus to improve the experience for incoming students, and provides exceptional programming that reflects student needs.  Students note how she put them at ease with her genuine care, connecting them to peers across different years of study, building community and resilience.  Many took on further leadership roles on campus, and continue to use the skills she taught them, in their careers and graduate studies.

Stacy Shane

Student Services, Smith Engineering 

Stacy is the director of Student Services in Smith Engineering, managing advising, student awards, academic considerations, and mental health and wellness. She frequently collaborates with campus partners to assist students who are experiencing unique challenges or circumstances, and responds with compassion, empathy, and creative problem solving, providing workable options that prioritize student wellbeing and dignity. 

Stacy has championed innovative mental health programming, and takes time and care to encourage students to support each other, informally and through peer mentorship. She continually demonstrates her commitment to diversity and inclusion through advocacy for a BIPOC-identifying counsellor, implementing supports for neurodivergent students, and expanded programming for international students.