Advanced Customer Service
When:
Tuesday, October 4, 2016
9:00 AM – 12:00 PM
9:00 AM – 12:00 PM
Where:
Description:
Providing good customer service can be challenging and is an essential skill for everyone that works with the public. This workshop will provide you with strategies and approaches to enhance and refine your approach to customer service. Topics include: understanding communication essentials, the importance of knowing your own communication style, the role of perception, the power of re-framing, and defusing potentially volatile customer service situations.
Contact:
Cost:
no fee
Registration:
For More Info:
n/a
Moderation:
- If this event listing appears to have errors or inaccuracies, please notify the event's Contact (see above).